High quality care. Clear waiting time standards.
Our public commitment to prompt, respectful, and dignified healthcare services. Review our 10 service turnaround benchmarks, patient rights, and redress channels.
Official Charter Poster
This charter is officially posted at our main entrance, registration desk, casualty triage bay, and pharmacy hall to protect patient rights and maintain quality standards.
Patient Redress & Assistance
Experienced an unexpected delay or issue? Contact hospital administration immediately.
10 Service Turnaround Benchmarks
Every patient has the right to know what to expect and how long their service should take.
Mortuary & Bereavement Care
Hospital Mortuary & Cold Storage Facility
Dignified body preservation, family grief pastoral support, autopsy coordination, and dispatch documentation.
Inpatient Ward Admission & Bed Placement
Male, Female & Pediatric Inpatient Wards
Patient room orientation, nursing care plan initiation, vital signs chart opening, and consultant bed allocation.
Emergency & Trauma Resuscitation
Casualty & Emergency Triage Desk (24/7)
Immediate casualty intake, vital resuscitation, oxygen administration, and urgent medical stabilization (No delays for billing).
Ultrasound & Imaging
Radiology & Diagnostic Sonography Unit
High-resolution obstetric, abdominal, pelvic or trauma sonography with instant physician diagnostic reporting.
Laboratory Diagnostics (Class C)
Diagnostic Laboratory (Class C Verified)
Automated haematology, malaria slide microscopy, blood sugar, urinalysis, and validation by certified KMLTTB technologist.
Pharmacy Dispensing
24-Hour Hospital Pharmacy
Prescription safety review against PPB standards, verified drug dispensing, pediatric formulations, and clear dosage instructions.
Operating Theatre
Major Operating Theatre Suite
Sterile theatre preparation for emergency C-sections, general surgical interventions, and post-operative stabilization.
Maternity (Normal Delivery)
Maternity & Skilled Labour Wing (24/7)
Immediate labor ward admission, continuous intrapartum monitoring, and preparation for skilled midwife delivery.
Medical Consultation
OPD Consultation Rooms (OPD 1, 2 & 3)
Comprehensive clinical examination, history review, differential diagnosis and targeted treatment ordering by Medical Officer.
Registration & Triage
Outpatient Triage & Records Station
Verification of patient identity, vital signs recording (BP, Pulse, Temp, SpO2) and priority triage assessment.